Refund policy

We want you to shop with confidence, and we’re here to help if you need to make a return. Please read the details below to understand our return and refund process.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return. This applies to all eligible items purchased directly from Office Goods.

To be eligible:

• Items must be in their original condition — unused, unworn, with all tags attached, and in their original packaging.
• Returns will not be accepted for final sale items, clearance products, or gift cards.

2. How to Initiate a Return

Before sending anything back, please contact us at service@officegoods.com.au. In your email, include the following details:

• Invoice & Order Number
• Order name 
• Item/s that you wish to return 
• Reason for return 
• Any additional details listed below

Once your return request is approved, we’ll provide you with instructions on how and where to send your item.

Return Address:
19 Berry St, Clyde, NSW, 2142, Australia

Important: Do not send back any items without first contacting us. Without prior notice, our warehouse cannot verify which order a return belongs to, and this may affect your refund.

3. Return Cost

At the moment, we do not provide free returns for change-of-mind purchases. In these cases, the return postage fee will be your responsibility.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is damaged, defective, or not what you ordered. Kindly include photos of the item in your email so we can resolve the issue as quickly as possible.

You will not need to pay the return postage fee for damaged, faulty, or incorrect items.

6. Refund Timeline

Once your return has been received and inspected, we’ll notify you whether your refund has been approved. If approved, we will process the refund within 10 business days to your original payment method. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at service@officegoods.com.au.

7. Exchanges

We accept exchanges.
To exchange an item, please return the product to our return address. Once we’ve received and inspected the returned item, confirming that it is in its original condition, we will proceed with sending the replacement item to you.

But the quickest way to get the item you want is to return the product you have and then place a new order for the replacement item.

Your original order will go through the normal return process. Once we’ve received and inspected the returned item, a refund will be issued to your original payment method within 10 business days.